Let Unioncoding Specialist Help You Find The RibbonThat'S Right For You!
FAQ Knowledge Base
Questions and answers about product equipment and ribbons can be found here. You can also contact us at any time for consultation.
1. What types of coding machines do you mainly produce?
We specialize in various date coding equipment, including:
- Thermal Transfer Coding Machines: Suitable for materials like plastic, paper, and film, offering clear printing at low costs.
- Laser Marking Machines: Non-contact coding for permanent marking, ideal for high-requirement industries such as food and pharmaceuticals.
- Inkjet Printers: Support multi-line text and graphic printing, adapted for high-speed production line operations.
2. Do you support customized requirements?
Yes. We can provide tailored coding solutions based on customers’ product materials, coding content (e.g., production dates, LOGOs, QR codes), and production line specifications, including software function adaptation and hardware size adjustment.
3. What quality certifications do your machines have, and what is the warranty period?
- All equipment is certified under **ISO 9001 quality management systems**, with some products meeting international standards like CE and FDA.
- The machine warranty period is **1–2 years** (subject to the contract), with free parts replacement and technical support during the warranty period.
4. Is the supply of accessory consumables stable? Can you provide samples?
- We independently produce a full range of consumables, such as ink rollers, coding foils,TTO ribbons and alphabet letters, with sufficient inventory and global fast delivery.
- New customers can apply for **free sample testing** by contacting our account managers with detailed requirements.
5. How can I obtain technical support or after-sales service?
- We offer **24-hour online customer service** via email, phone, or instant messaging.
6. What are the payment methods and delivery cycles?
- We support payment methods such as T/T and L/C，Paypal and so on.
- The delivery cycle for standard products is **10–15 working days**, while customized products require evaluation based on requirements (usually 20–30 working days).
7. Can you provide industry solution cases?
We have provided coding solutions for food processing plants, pharmaceutical enterprises, and electronics manufacturers in over 30 countries worldwide. For example:
- A Southeast Asian food group adopted our thermal transfer coding machines to achieve fast printing of production dates for 100,000 products daily.
- A European pharmaceutical client used our laser coding machines to meet the EU’s high compliance requirements for drug traceability codes.
Sales Hotline:
Henan Union Coding Tech Co., Ltd. is a manufacturer for TTO ribbon, TTR ribbon, Coding foil, Hot ink roller, Label paper,Coding machine,TTO Intelligent Printer and Laser printer.
